Published: 28 Nov 2020 | Report Code: 10247792 | Pages: 171
Global workforce management market will reach $8,588.6 million by 2026, growing by 8.94% annually over 2020-2026 owing to rising demand for workforce analytics, aims of improving operation efficiencies and reducing labor cost, and evolving digital technologies such as cloud, 5G, big data, mobile platforms, and advanced analytics tools. Highlighted with 86 tables and 90 figures, this 171-page report “Global Workforce Management (WFM) Market 2020-2026 by Component, Operating System, Deployment Mode, Industry Vertical, Organization Size, and Region: COVID-19 Impact and Growth Opportunity” is based on a holistic research of the entire global workforce management market and all its sub-segments through extensively detailed classifications. Profound analysis and assessment are generated from premium primary and secondary information sources with inputs derived from industry professionals across the value chain. The report is based on studies on 2016-2019 and provides forecast from 2020 till 2026 with 2019 as the base year. (Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.) In-depth qualitative analyses include identification and investigation of the following aspects: • Market Structure • Growth Drivers • Restraints and Challenges • Emerging Product Trends & Market Opportunities • Porter’s Fiver Forces The trend and outlook of global market is forecast in optimistic, balanced, and conservative view by taking into account of COVID-19. The balanced (most likely) projection is used to quantify global workforce management market in every aspect of the classification from perspectives of Component, Operating System, Deployment Mode, Industry Vertical, Organization Size, and Region. Based on Component, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2016-2026 included in each section. Software & Solutions • Leave and Absence Management • Workforce Scheduling • Budgeting and Forecasting • Workforce Analytics • Performance Management • Other Applications Services • Training and Education • Implementation Services • Support and Maintenance Based on Operating System, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2016-2026 included in each section. • iOS Based WFM • Android Based WFM • Windows Based WFM • Other Operating Systems Based WFM Based on Deployment Mode, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2016-2026 included in each section. • On-premise WFM • Cloud Based WFM • Hybrid WFM Based on Industry Vertical, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2016-2026 included in each section. • IT & Telecom • BFSI • Retail & E-Commerce • Healthcare • Manufacturing • Education • Government • Other Verticals Based on Organization Size, the global market is segmented into the following sub-markets with annual revenue ($ mn) for 2016-2026 included in each section. • Large Enterprises • SMEs Geographically, the following regions together with the listed national/local markets are fully investigated: • APAC (Japan, China, South Korea, Australia, India, and Rest of APAC; Rest of APAC is further segmented into Malaysia, Singapore, Indonesia, Thailand, New Zealand, Vietnam, and Sri Lanka) • Europe (Germany, UK, France, Spain, Italy, Russia, Rest of Europe; Rest of Europe is further segmented into Belgium, Denmark, Austria, Norway, Sweden, The Netherlands, Poland, Czech Republic, Slovakia, Hungary, and Romania) • North America (U.S., Canada, and Mexico) • South America (Brazil, Chile, Argentina, Rest of South America) • MEA (Saudi Arabia, UAE, South Africa) For each region and key country, detailed analysis and data for annual revenue ($ mn) are available for 2016-2026. The breakdown of all regional markets by country and split of key national markets by Component, Deployment Mode, and Industry Vertical over the forecast years are also included. The report also covers current competitive scenario and the predicted trend; and profiles key vendors including market leaders and important emerging players. Specifically, potential risks associated with investing in global workforce management market are assayed quantitatively and qualitatively through GMD’s Risk Assessment System. According to the risk analysis and evaluation, Critical Success Factors (CSFs) are generated as a guidance to help investors & stockholders identify emerging opportunities, manage and minimize the risks, develop appropriate business models, and make wise strategies and decisions. Key Players (this may not be a complete list and extra companies can be added upon request): ADP, LLC. Calabrio, Inc INFOR International Business Machines Corporation (IBM) Kronos Incorporated Oracle Corporation SAP SE SumTotal Systems, LLC. Verint Systems Inc. Workday, Inc. WorkForce Software, LLC. (Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)
Table Of Contents
1 Introduction 9 1.1 Industry Definition and Research Scope 9 1.1.1 Industry Definition 9 1.1.2 Research Scope 10 1.2 Research Methodology 13 1.2.1 Overview of Market Research Methodology 13 1.2.2 Market Assumption 14 1.2.3 Secondary Data 14 1.2.4 Primary Data 14 1.2.5 Data Filtration and Model Design 16 1.2.6 Market Size/Share Estimation 17 1.2.7 Research Limitations 18 1.3 Executive Summary 19 2 Market Overview and Dynamics 22 2.1 Market Size and Forecast 22 2.1.1 Impact of COVID-19 on World Economy 23 2.1.2 Impact of COVID-19 on the Market 26 2.2 Major Growth Drivers 28 2.3 Market Restraints and Challenges 31 2.4 Emerging Opportunities and Market Trends 34 2.5 Porter’s Fiver Forces Analysis 38 3 Segmentation of Global Market by Component 42 3.1 Market Overview by Component 42 3.2 Software & Solutions 44 3.2.1 Leave and Absence Management 46 3.2.2 Workforce Scheduling 47 3.2.3 Budgeting and Forecasting 48 3.2.4 Workforce Analytics 49 3.2.5 Performance Management 50 3.2.6 Other Applications 51 3.3 Services 52 3.3.1 Training and Education 53 3.3.2 Implementation Services 54 3.3.3 Support and Maintenance 55 4 Segmentation of Global Market by Operating System 56 4.1 Market Overview by Operating System 56 4.2 iOS Based WFM 58 4.3 Android Based WFM 59 4.4 Windows Based WFM 60 4.5 Other Operating Systems Based WFM 61 5 Segmentation of Global Market by Deployment Mode 62 5.1 Market Overview by Deployment Mode 62 5.2 On-premise WFM 64 5.3 Cloud Based WFM 65 5.4 Hybrid WFM 66 6 Segmentation of Global Market by Industry Vertical 67 6.1 Market Overview by Industry Vertical 67 6.2 IT & Telecom 69 6.3 BFSI 70 6.4 Retail & E-Commerce 71 6.5 Healthcare 72 6.6 Manufacturing 73 6.7 Education 74 6.8 Government 75 6.9 Other Verticals 76 7 Segmentation of Global Market by Organization Size 77 7.1 Market Overview by Organization Size 77 7.2 Large Enterprises 79 7.3 SMEs 80 8 Segmentation of Global Market by Region 81 8.1 Geographic Market Overview 2019-2026 81 8.2 North America Market 2019-2026 by Country 85 8.2.1 Overview of North America Market 85 8.2.2 U.S. 88 8.2.3 Canada 92 8.2.4 Mexico 94 8.3 European Market 2019-2026 by Country 96 8.3.1 Overview of European Market 96 8.3.2 UK 99 8.3.3 France 101 8.3.4 Germany 103 8.3.5 Spain 105 8.3.6 Italy 107 8.3.7 Russia 109 8.3.8 Rest of European Market 111 8.4 Asia-Pacific Market 2019-2026 by Country 113 8.4.1 Overview of Asia-Pacific Market 113 8.4.2 China 116 8.4.3 Japan 118 8.4.4 India 121 8.4.5 Australia 123 8.4.6 South Korea 125 8.4.7 Rest of APAC Region 127 8.5 South America Market 2019-2026 by Country 129 8.5.1 Argentina 132 8.5.2 Brazil 134 8.5.3 Chile 136 8.5.4 Rest of South America Market 138 8.6 MEA Market 2019-2026 by Country 139 8.6.1 UAE 142 8.6.2 Saudi Arabia 144 8.6.3 South Africa 146 8.6.4 Other National Markets 148 9 Competitive Landscape 149 9.1 Overview of Key Vendors 149 9.2 New Product Launch, Partnership, Investment, and M&A 152 9.3 Company Profiles 153 ADP, LLC. 153 Calabrio, Inc 155 INFOR 156 International Business Machines Corporation (IBM) 157 Kronos Incorporated 158 Oracle Corporation 159 SAP SE 160 SumTotal Systems, LLC. 161 Verint Systems Inc. 162 Workday, Inc. 163 WorkForce Software, LLC. 164 10 Investing in Global Market: Risk Assessment and Management 165 10.1 Risk Evaluation of Global Market 165 10.2 Critical Success Factors (CSFs) 168 Related Reports and Products 171
List Of Tables
Table 1. Snapshot of Global Workforce Management Market, 2019-2026 20 Table 2. Growth Rate of World Real GDP, 2017-2021 24 Table 3. Main Product Trends and Market Opportunities in Global Workforce Management Market 34 Table 4. Global Workforce Management Market by Component, 2016-2026, $ mn 42 Table 5. Global Workforce Management Market: Software & Solutions by Application, 2016-2026, $ mn 45 Table 6. Global Workforce Management Market: Services by Type, 2016-2026, $ mn 52 Table 7. Global Workforce Management Market by Operating System, 2016-2026, $ mn 56 Table 8. Global Workforce Management Market by Deployment Mode, 2016-2026, $ mn 62 Table 9. Global Workforce Management Market by Industry Vertical, 2016-2026, $ mn 67 Table 10. Global Workforce Management Market by Organization Size, 2016-2026, $ mn 77 Table 11. Global Workforce Management Market by Region, 2016-2026, $ mn 82 Table 12. Leading National Workforce Management Market, 2019 and 2026, $ mn 84 Table 13. North America Workforce Management Market by Country, 2016-2026, $ mn 87 Table 14. U.S. Workforce Management Market by Component, 2016-2026, $ mn 90 Table 15. U.S. Workforce Management Market by Deployment Mode, 2016-2026, $ mn 90 Table 16. U.S. Workforce Management Market by Industry Vertical, 2016-2026, $ mn 90 Table 17. Canada Workforce Management Market by Component, 2016-2026, $ mn 93 Table 18. Canada Workforce Management Market by Deployment Mode, 2016-2026, $ mn 93 Table 19. Canada Workforce Management Market by Industry Vertical, 2016-2026, $ mn 93 Table 20. Mexico Workforce Management Market by Component, 2016-2026, $ mn 95 Table 21. Mexico Workforce Management Market by Deployment Mode, 2016-2026, $ mn 95 Table 22. Mexico Workforce Management Market by Industry Vertical, 2016-2026, $ mn 95 Table 23. Europe Workforce Management Market by Country, 2016-2026, $ mn 98 Table 24. UK Workforce Management Market by Component, 2016-2026, $ mn 100 Table 25. UK Workforce Management Market by Deployment Mode, 2016-2026, $ mn 100 Table 26. UK Workforce Management Market by Industry Vertical, 2016-2026, $ mn 100 Table 27. France Workforce Management Market by Component, 2016-2026, $ mn 102 Table 28. France Workforce Management Market by Deployment Mode, 2016-2026, $ mn 102 Table 29. France Workforce Management Market by Industry Vertical, 2016-2026, $ mn 102 Table 30. Germany Workforce Management Market by Component, 2016-2026, $ mn 104 Table 31. Germany Workforce Management Market by Deployment Mode, 2016-2026, $ mn 104 Table 32. Germany Workforce Management Market by Industry Vertical, 2016-2026, $ mn 104 Table 33. Spain Workforce Management Market by Component, 2016-2026, $ mn 106 Table 34. Spain Workforce Management Market by Deployment Mode, 2016-2026, $ mn 106 Table 35. Spain Workforce Management Market by Industry Vertical, 2016-2026, $ mn 106 Table 36. Italy Workforce Management Market by Component, 2016-2026, $ mn 108 Table 37. Italy Workforce Management Market by Deployment Mode, 2016-2026, $ mn 108 Table 38. Italy Workforce Management Market by Industry Vertical, 2016-2026, $ mn 108 Table 39. Russia Workforce Management Market by Component, 2016-2026, $ mn 110 Table 40. Russia Workforce Management Market by Deployment Mode, 2016-2026, $ mn 110 Table 41. Russia Workforce Management Market by Industry Vertical, 2016-2026, $ mn 110 Table 42. Workforce Management Market in Rest of Europe by Country, 2016-2026, $ mn 112 Table 43. APAC Workforce Management Market by Country, 2016-2026, $ mn 115 Table 44. China Workforce Management Market by Component, 2016-2026, $ mn 117 Table 45. China Workforce Management Market by Deployment Mode, 2016-2026, $ mn 117 Table 46. China Workforce Management Market by Industry Vertical, 2016-2026, $ mn 117 Table 47. Japan Workforce Management Market by Component, 2016-2026, $ mn 120 Table 48. Japan Workforce Management Market by Deployment Mode, 2016-2026, $ mn 120 Table 49. Japan Workforce Management Market by Industry Vertical, 2016-2026, $ mn 120 Table 50. India Workforce Management Market by Component, 2016-2026, $ mn 122 Table 51. India Workforce Management Market by Deployment Mode, 2016-2026, $ mn 122 Table 52. India Workforce Management Market by Industry Vertical, 2016-2026, $ mn 122 Table 53. Australia Workforce Management Market by Component, 2016-2026, $ mn 124 Table 54. Australia Workforce Management Market by Deployment Mode, 2016-2026, $ mn 124 Table 55. Australia Workforce Management Market by Industry Vertical, 2016-2026, $ mn 124 Table 56. South Korea Workforce Management Market by Component, 2016-2026, $ mn 126 Table 57. South Korea Workforce Management Market by Deployment Mode, 2016-2026, $ mn 126 Table 58. South Korea Workforce Management Market by Industry Vertical, 2016-2026, $ mn 126 Table 59. Workforce Management Market in Rest of APAC by Country, 2016-2026, $ mn 128 Table 60. South America Workforce Management Market by Country, 2016-2026, $ mn 131 Table 61. Argentina Workforce Management Market by Component, 2016-2026, $ mn 133 Table 62. Argentina Workforce Management Market by Deployment Mode, 2016-2026, $ mn 133 Table 63. Argentina Workforce Management Market by Industry Vertical, 2016-2026, $ mn 133 Table 64. Brazil Workforce Management Market by Component, 2016-2026, $ mn 135 Table 65. Brazil Workforce Management Market by Deployment Mode, 2016-2026, $ mn 135 Table 66. Brazil Workforce Management Market by Industry Vertical, 2016-2026, $ mn 135 Table 67. Chile Workforce Management Market by Component, 2016-2026, $ mn 137 Table 68. Chile Workforce Management Market by Deployment Mode, 2016-2026, $ mn 137 Table 69. Chile Workforce Management Market by Industry Vertical, 2016-2026, $ mn 137 Table 70. MEA Workforce Management Market by Country, 2016-2026, $ mn 141 Table 71. UAE Workforce Management Market by Component, 2016-2026, $ mn 143 Table 72. UAE Workforce Management Market by Deployment Mode, 2016-2026, $ mn 143 Table 73. UAE Workforce Management Market by Industry Vertical, 2016-2026, $ mn 143 Table 74. Saudi Arabia Workforce Management Market by Component, 2016-2026, $ mn 145 Table 75. Saudi Arabia Workforce Management Market by Deployment Mode, 2016-2026, $ mn 145 Table 76. Saudi Arabia Workforce Management Market by Industry Vertical, 2016-2026, $ mn 145 Table 77. South Africa Workforce Management Market by Component, 2016-2026, $ mn 147 Table 78. South Africa Workforce Management Market by Deployment Mode, 2016-2026, $ mn 147 Table 79. South Africa Workforce Management Market by Industry Vertical, 2016-2026, $ mn 147 Table 80. ADP, LLC.: Company Snapshot 153 Table 81. ADP, LLC.: Business Segmentation 153 Table 82. ADP, LLC.: Product Portfolio 154 Table 83. ADP, LLC.: Revenue, 2016-2018, $ mn 154 Table 84. ADP, LLC.: Recent Developments 154 Table 85. Risk Evaluation for Investing in Global Market, 2019-2026 166 Table 86. Critical Success Factors and Key Takeaways 169
List Of Figures
Figure 1. Research Method Flow Chart 13 Figure 2. Breakdown of Primary Research 15 Figure 3. Bottom-up Approach and Top-down Approach for Market Estimation 17 Figure 4. Global Market Forecast in Optimistic, Conservative and Balanced Perspectives, 2019-2026 19 Figure 5. Global Workforce Management Market, 2019-2026, $ mn 22 Figure 6. Impact of COVID-19 on Business 26 Figure 7. Primary Drivers and Impact Factors of Global Workforce Management Market 28 Figure 8. Primary Restraints and Impact Factors of Global Workforce Management Market 31 Figure 9. Investment Opportunity Analysis 35 Figure 10. Porter’s Fiver Forces Analysis of Global Workforce Management Market 38 Figure 11. Breakdown of Global Workforce Management Market by Component, 2019-2026, % of Revenue 42 Figure 12. Contribution to Global 2020-2026 Cumulative Revenue by Component, Value ($ mn) and Share (%) 43 Figure 13. Global Workforce Management Market: Software & Solutions, 2016-2026, $ mn 44 Figure 14. Global Workforce Management Market: Leave and Absence Management, 2016-2026, $ mn 46 Figure 15. Global Workforce Management Market: Workforce Scheduling, 2016-2026, $ mn 47 Figure 16. Global Workforce Management Market: Budgeting and Forecasting, 2016-2026, $ mn 48 Figure 17. Global Workforce Management Market: Workforce Analytics, 2016-2026, $ mn 49 Figure 18. Global Workforce Management Market: Performance Management, 2016-2026, $ mn 50 Figure 19. Global Workforce Management Market: Other Applications, 2016-2026, $ mn 51 Figure 20. Global Workforce Management Market: Services, 2016-2026, $ mn 52 Figure 21. Global Workforce Management Market: Training and Education, 2016-2026, $ mn 53 Figure 22. Global Workforce Management Market: Implementation Services, 2016-2026, $ mn 54 Figure 23. Global Workforce Management Market: Support and Maintenance, 2016-2026, $ mn 55 Figure 24. Breakdown of Global Workforce Management Market by Operating System, 2019-2026, % of Revenue 56 Figure 25. Contribution to Global 2020-2026 Cumulative Revenue by Operating System, Value ($ mn) and Share (%) 57 Figure 26. Global Workforce Management Market: iOS Based WFM, 2016-2026, $ mn 58 Figure 27. Global Workforce Management Market: Android Based WFM, 2016-2026, $ mn 59 Figure 28. Global Workforce Management Market: Windows Based WFM, 2016-2026, $ mn 60 Figure 29. Global Workforce Management Market: Other Operating Systems Based WFM, 2016-2026, $ mn 61 Figure 30. Breakdown of Global Workforce Management Market by Deployment Mode, 2019-2026, % of Revenue 62 Figure 31. Contribution to Global 2020-2026 Cumulative Revenue by Deployment Mode, Value ($ mn) and Share (%) 63 Figure 32. Global Workforce Management Market: On-premise WFM, 2016-2026, $ mn 64 Figure 33. Global Workforce Management Market: Cloud Based WFM, 2016-2026, $ mn 65 Figure 34. Global Workforce Management Market: Hybrid WFM, 2016-2026, $ mn 66 Figure 35. Breakdown of Global Workforce Management Market by Industry Vertical, 2019-2026, % of Revenue 68 Figure 36. Contribution to Global 2020-2026 Cumulative Revenue by Industry Vertical, Value ($ mn) and Share (%) 68 Figure 37. Global Workforce Management Market: IT & Telecom, 2016-2026, $ mn 69 Figure 38. Global Workforce Management Market: BFSI, 2016-2026, $ mn 70 Figure 39. Global Workforce Management Market: Retail & E-Commerce, 2016-2026, $ mn 71 Figure 40. Global Workforce Management Market: Healthcare, 2016-2026, $ mn 72 Figure 41. Global Workforce Management Market: Manufacturing, 2016-2026, $ mn 73 Figure 42. Global Workforce Management Market: Education, 2016-2026, $ mn 74 Figure 43. Global Workforce Management Market: Government, 2016-2026, $ mn 75 Figure 44. Global Workforce Management Market: Other Verticals, 2016-2026, $ mn 76 Figure 45. Breakdown of Global Workforce Management Market by Organization Size, 2019-2026, % of Revenue 77 Figure 46. Contribution to Global 2020-2026 Cumulative Revenue by Organization Size, Value ($ mn) and Share (%) 78 Figure 47. Global Workforce Management Market: Large Enterprises, 2016-2026, $ mn 79 Figure 48. Global Workforce Management Market: SMEs, 2016-2026, $ mn 80 Figure 49. Global Market Snapshot by Region 81 Figure 50. Geographic Spread of Worldwide Workforce Management Market, 2019-2026, % of Revenue 82 Figure 51. Contribution to Global 2020-2026 Cumulative Revenue by Region, Value ($ mn) and Share (%) 83 Figure 52. North American Workforce Management Market, 2016-2026, $ mn 86 Figure 53. Breakdown of North America Workforce Management Market by Country, 2019 and 2026, % of Revenue 86 Figure 54. Contribution to North America 2020-2026 Cumulative Revenue by Country, Value ($ mn) and Share (%) 87 Figure 55. U.S. Workforce Management Market, 2016-2026, $ mn 89 Figure 56. Canada Workforce Management Market, 2016-2026, $ mn 92 Figure 57. Workforce Management Market in Mexico, 2016-2026, $ mn 94 Figure 58. European Workforce Management Market, 2016-2026, $ mn 97 Figure 59. Breakdown of European Workforce Management Market by Country, 2019 and 2026, % of Revenue 97 Figure 60. Contribution to Europe 2020-2026 Cumulative Revenue by Country, Value ($ mn) and Share (%) 98 Figure 61. Workforce Management Market in UK, 2016-2026, $ mn 99 Figure 62. Workforce Management Market in France, 2016-2026, $ mn 101 Figure 63. Workforce Management Market in Germany, 2016-2026, $ mn 103 Figure 64. Workforce Management Market in Spain, 2016-2026, $ mn 105 Figure 65. Workforce Management Market in Italy, 2016-2026, $ mn 107 Figure 66. Workforce Management Market in Russia, 2016-2026, $ mn 109 Figure 67. Workforce Management Market in Rest of Europe, 2016-2026, $ mn 111 Figure 68. Asia-Pacific Workforce Management Market, 2016-2026, $ mn 114 Figure 69. Breakdown of APAC Workforce Management Market by Country, 2019 and 2026, % of Revenue 114 Figure 70. Contribution to APAC 2020-2026 Cumulative Revenue by Country, Value ($ mn) and Share (%) 115 Figure 71. Workforce Management Market in China, 2016-2026, $ mn 116 Figure 72. Workforce Management Market in Japan, 2016-2026, $ mn 119 Figure 73. Workforce Management Market in India, 2016-2026, $ mn 121 Figure 74. Workforce Management Market in Australia, 2016-2026, $ mn 123 Figure 75. Workforce Management Market in South Korea, 2016-2026, $ mn 125 Figure 76. Workforce Management Market in Rest of APAC, 2016-2026, $ mn 127 Figure 77. South America Workforce Management Market, 2016-2026, $ mn 130 Figure 78. Breakdown of South America Workforce Management Market by Country, 2019 and 2026, % of Revenue 130 Figure 79. Contribution to South America 2020-2026 Cumulative Revenue by Country, Value ($ mn) and Share (%) 131 Figure 80. Workforce Management Market in Argentina, 2016-2026, $ mn 132 Figure 81. Workforce Management Market in Brazil, 2016-2026, $ mn 134 Figure 82. Workforce Management Market in Chile, 2016-2026, $ mn 136 Figure 83. Workforce Management Market in Rest of South America, 2016-2026, $ mn 138 Figure 84. Workforce Management Market in Middle East and Africa (MEA), 2016-2026, $ mn 140 Figure 85. Breakdown of MEA Workforce Management Market by Country, 2019 and 2026, % of Revenue 140 Figure 86. Contribution to MEA 2020-2026 Cumulative Revenue by Country, Value ($ mn) and Share (%) 141 Figure 87. Workforce Management Market in UAE, 2016-2026, $ mn 142 Figure 88. Workforce Management Market in Saudi Arabia, 2016-2026, $ mn 144 Figure 89. Workforce Management Market in South Africa, 2016-2026, $ mn 146 Figure 90. Growth Stage of Global Workforce Management Industry over the Forecast Period 149
Key Players (this may not be a complete list and extra companies can be added upon request): ADP, LLC. Calabrio, Inc INFOR International Business Machines Corporation (IBM) Kronos Incorporated Oracle Corporation SAP SE SumTotal Systems, LLC. Verint Systems Inc. Workday, Inc. WorkForce Software, LLC.